I have money on my Steam account, but now it is not displayed. Why?
Steam Money is not applicable on this site. You should top up the balance separately.
I have topped up the balance but the money has not been added. What to do?
Attention! Your payment may arrive with a delay of 5-10 minutes. If the issue is not solved within an hour, please contact our support.
I cannot sell an item; creation of dialog boxes is forbidden on the page.
Close the tab, and then visit the site again. If that fails, clean the browser history completely.
Before opening Cases
Be sure to check your account exchanges on Steam, otherwise our robot will not be able to send you your items. Open your inventory, make sure that there is no ban 7 days after the password had been changed.
I have opened the case and received an item. How can I claim it?
Go to your profile and click the "send" on a item of your interest
The "get" button will appear, and take you directly to the exchange on Steam.
When I press "send" item, I get an error: "Unable to send the item"
Bot cannot send you the item in the following cases:
- You have blocked exchange (came with the new device, recently changed the password / e-mail, changed the Steam Guard security settings have VAC-ban, etc.).
- You have hidden tools in Steam privacy settings. (Check it)>
- Check your trade-link in their profiles and settings Steam – they should be matched.
- Bot is having problems with the Steam connection; it happens quite often, the problem is in the Steam, this is not about you. Bot could also be banned, in this case, contact the Help Desk.
More questions, please contact us with：QQ 3383646474, email：firstname.lastname@example.org